We are bound by the Australian Privacy Principles contained in the Australian Privacy Act 1988 (Cth) and the Information Privacy Principles contained in New Zealand's Privacy Act 1993 and Privacy Act 2020 (when it comes into force on 1 December 2020) (together, Privacy Acts as applicable).
Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, postcode and contact details.
Where possible, we will not collect your personal information and will interact with you on an anonymous basis. However, there may be situations where this is not practicable. This section outlines what types of personal information we may need to collect about you and how we will collect that personal information.
We may collect the following types of personal information about you to provide you with goods or services, and otherwise facilitate your dealings with us:
We generally collect these types of personal information directly from you. We may collect this information when you:
We may send you direct marketing communications and information about our products and services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Australian Spam Act 2003 (Cth), the New Zealand Unsolicited Electronic Messages Act 2007, and the Privacy Acts. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (e.g. an unsubscribe link).
We do not disclose your personal information outside of Australia or New Zealand.
We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, are continually assessing our technology to ensure we provide the best security for you.
To keep your information secure, we safeguard our systems in the following ways:
You can access the personal information we hold about you by contacting us using the information below. Sometimes, and where permitted by law, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information. If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps (in accordance with the Privacy Acts) to ensure that it is corrected.
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time (and within any mandatory timeframes in the Privacy Acts). If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.